Queen Beatrix Airport Arrivals (AUA)

Flight Arrivals at Queen Beatrix Airport

Upon arrival at Queen Beatrix International Airport (AUA), please retrieve your luggage and other personal belongings at the designated Baggage Claim area at the terminal.

In the case of missing baggage, passengers may approach the nearest Visitor Information Desk.

You can also leave a message with the passenger’s full name, email, phone number, and a brief description of the lost item(s).

Lost or damaged luggage can be reported at the Lost and Found Office at +297 524 2424 or by E-mail: https://www.airportaruba.com/lost-and-found

Note: The airport will keep all items for some time. After said period, the property will be deemed abandoned.

Wi-Fi at Queen Beatrix International Airport

Free, unlimited Wi-Fi is available throughout the Queen Beatrix International Airport terminal.

Transfer Services at Queen Beatrix International Airport

Services to/from AUA, including rental cars, taxis, shuttles, and buses are available in front of the terminal.

There are no rideshares and trains at this facility. There are two ferry stations in the city, about 5 kilometers, namely Aruba Cruise Port and De Palm Island Ferry Terminal.

While buses are generally available, tourists are advised to arrange for private transportation.

For example, a taxi in Aruba can get you to the ferry stations or downtown for less than the US $30.00.

Rental Car Services at Queen Beatrix International Airport

At the Baggage Claim area, you can see the Car Rental counters opposite of the Airport Arrivals Hall.

Offices are generally open 24/7, but operation hours may vary. Please inquire at your service provider for specific service hours and return procedures.

To speed up the process when picking up your vehicle, please be sure to have your valid driving license, passport, and credit card ready to present at the counter. You will need them when signing the rental documents. See all rental car companies at Queen Beatrix International Airport.

Plan and book your rental car as soon as possible ahead of your trip. Also, check with your rental car company to confirm your reservation ahead of your trip.

Ride Shares at Queen Beatrix International Airport

As of this update, ridesharing services appear to be not available on this island.

Taxis at Queen Beatrix International Airport

Please proceed to the Ground Transportation Center outside the Baggage Claim area for taxi services. More information about taxis at Queen Beatrix International Airport.

A typical taxi fare from the airport to the downtown area would be around US$ 30.00

If you need to travel outside of the downtown area, please consult your driver for rates. It is not customary to give the driver a tip in Aruba, but it is appreciated for good service.

Keep a record of the cab company, vehicle number, and driver's name in case you leave something behind.

Ferries at Queen Beatrix International Airport

The two ferry stations within the city are 5 kilometers from the airport, namely Aruba Cruise Port and De Palm Island Ferry Terminal.

You can grab a taxi from the airport transportation center to those locations for less than $30.00, each way. More information about ferry services to and from Aruba Cruise Port and De Palm Island Ferry Terminal.

Buses at Queen Beatrix International Airport

From AUA, you can get to the city or anywhere on the island for $3.00. Arubus Aruba provides this service directly from the airport terminal grounds.

You can walk outside the airport terminal gates for about 10 minutes, and get the local buses going to different places in the city. Further information about buses to and from Queen Beatrix International Airport.

Follow signs to ground transportation in the direction of the bus stop at the airport.

Hotel Shuttle at Queen Beatrix International Airport

Some hotels in Oranjestad, Aruba may provide your party with a shuttle service.

For convenience, please confirm with your local hotel if this service is available in your accommodation.

Shuttles pick up passengers in front of the terminal.

Parking at Queen Beatrix International Airport

Parking is available at the uncovered facility on the airport grounds.

Passengers who want to park their car at the airport must ensure that they arrive earlier to have plenty of time to look for parking to avoid being late for their flight.

See more information about long and short-term parking at Queen Beatrix International Airport.

Other Services at Queen Beatrix International Airport

ATMs at Queen Beatrix International Airport

Automated Teller Machines (ATMs) are in the following locations:

• Main Concession Area
• Greeter area.

The ATMs take Mastercard, Visa, Discover, and American Express. Fees may apply.

Check the fee schedule and daily withdrawal limit if traveling internationally.

You may also want to notify your bank of your travel plans.

Currency Exchange at Queen Beatrix International Airport

The airport currency exchange counter is available at the Ground Level of the terminal building during the following business hours:

• 08:00h to 16:00h (Monday to Thursday)
• 08:00h to 17:00h (Friday),
• 10:00h to 18:00h (Sunday).

Services at the center include selling travelers’ cheques and cash exchanges for local and foreign currencies.

Note: Currency exchange shops and kiosks in airports are not the best places to exchange money.

For the best rates, try a local bank or a bank ATM to make your currency exchanges.

Check if your bank offers foreign ATM fee refunds. Not all currency exchanges charge the same rate.

Additionally, consider withdrawing foreign currency from an ATM at your destination, preferably one that is affiliated with your bank to pay the lowest transaction fees.

Nursing Stations at Queen Beatrix International Airport

It appears that there are no designated areas for nursing mothers or special quarters for families traveling with children at the airport.

Please approach the Information Desk at the airport for assistance.

Restrooms at Queen Beatrix International Airport

Accessible restrooms and regular restrooms are throughout the airport.

Food and Beverages at Queen Beatrix International Airport

There are food and beverages shops throughout the airport terminals. Most food concessions operate on varying schedules.

Shopping at Queen Beatrix International Airport

There are also plenty of restaurants, cafés, and snack bars, which will make waiting for your flight a pleasant and, most importantly, delicious experience.

Smoking at Queen Beatrix International Airport

Smoking is only permitted in designated areas outside the terminals. There are no smoking facilities inside the terminal.

When in the facility, please follow smoking regulations at all times

Lost and Found Section at Queen Beatrix International Airport

For items lost on the aircraft or at the gate area, please contact the respective airlines lost and found.

If you lost an item in any other area at the airport, including the security checkpoints and shuttle buses, please contact the Lost and Found Office at +297 524 2424.

Or you can also complete the Lost and Found process at the Airport Information Desk.

When leaving your details for lost items(s), please include your full name, contact details, phone, email, and a description of the item(s).

The airport will keep all lost and found items for a considerable time of at least 30 days. After said period, the property will be deemed abandoned.

Please talk to the airport representative at the counter.

Information Desk at Queen Beatrix International Airport

Please follow the overhead signs to locate the Information Desk in the lobby.

Passengers can approach the desk officers for assistance and other valuable travel guidelines on the island.

Pet Relief at Queen Beatrix International Airport

Before deciding to fly along with your pet, please verify whether any health certificates, documents, and/or quarantine are required in the destination country.

Pet owners have to respect the community rules regarding the movements of pet animals in enclosed public spaces.

All information about the necessary documents needed for your pet may be obtained from your airline.

Baggage Claim at Queen Beatrix International Airport

Retrieve luggage at the designated Baggage Claim on the Ground Level of the terminal. Carts are available to assist passengers with special needs.

In the case of missing items, contact your respective airline or their airline ticket counter.

Lost or damaged luggage can be reported at the Lost and Found Office at +297 524 2424 or by E-mail: https://www.airportaruba.com/lost-and-found

When leaving a message, include your name, email, contact phone number, and a brief description of the lost item(s).

Disabled Passengers at Queen Beatrix International Airport

This airport in Aruba is fully accessible to passengers with special needs, and wheelchairs are allowed to the gates and aircraft doors.

Additionally, they may notify the airline, travel agent, ticketing agent, flight attendant, or gate agent when carts, wheelchairs, or medical transportation is needed.

Book flights well in advance or call the airline directly to ensure that all disability-related needs will be met.

When possible, make arrangements for travel to and from airports, including transportation options to your final destination.

Make these arrangements well in advance to avoid frustration upon arrival and departure.